Read the advertisement and the letter of complaint. In the advertisement enumerate the points covered in the letter.

Come and stay at our glorious hotel, situated right on the sea front!
tennis courts, swimming pool and gym facilities
beautiful rooms with gorgeous sea views
wonderful cuisine
downstairs bar open until 2 am
friendly staff
Our two-week package includes:
Transport to and from the airport, accommodation, buffet breakfast and three-course evening meal.
Write to:
Sunnysands Hotel
25, Longside Place,
Brighton

Dear Sir/Madam,
I am writing to express my strong dissatisfaction with the holiday my wife and I had at your hotel in June.
Having paid for your all-inclusive package, we were upset, to say the least, when your coach did not come on time to take us to the hotel. However, to make matters worse, our room did not have a nice view at all. In fact, there was only a small window, which looked out onto filthy rubbish bins at the back of the hotel.
In addition, the food was tasteless and the service extremely slow. What is more, the noise from the bar kept us awake until 6 am every morning as the bar did not close at two, as stated in the advertisement. The last straw was when my wife went down for a swim on our second day, only to find that she could not swim as the pool was being cleaned. It remained closed for the rest of our holiday.
We feel that we should be fully compensated for our great disappointment with this holiday. We look forward to a reply at your earliest convenience.
Yours faithfully,
Alan Parker