Look at the following dialogue which comes from a team meeting discussing ideas on how to handle a customer complaint. Complete the sentences using the expressions in the box.
If I can add to that / If we do that, then / I think the best option here / So, shall we try /What’s the best way to

A: ......... handle this customer’s complaint?
B: .......... is to show that we are taking her seriously. She is an important customer.
A: .......... we have to be careful not to give in to all her requests. We don’t want to lose any money.
B: You have a point there. ........., we have to remember that she does this occasionally to get us to re-negotiate our prices. We mustn’t allow that to happen this time.
A: .......... to apologise but without offering her a new deal to make up for it?
B: Yes, let’s do that.