Dear Sir or Madam,

I am writing to enquire about the mobile phone, model UNA-8.

The phone *1* I bought it. In your letter of 12th October you

*2* a new phone within ten days. However, it is now three weeks

later, and the phone has still not arrived. Being without a phone

for such a long time is making my life impossible because I

am currently looking for a job and *3*. I am particularly disappointed

about the lack of information because if I *4* so long, I would have

bought another phone a long time ago. As the matter *5*,

I expect now to receive a new phone together with a letter

of apology. I hope it can be resolved within the next few days.

Yours faithfully,

XYZ

A has taken so long
B need to be available all the time
C was still working very well
D stopped working on the day
E had known it would take
F agreed to send me