Choose the response to these statements that is more open and collaborative.

1. You need to unlock my emails in the evenings.

a) Firstly, tell me about your reasoning behind this request. b) No way. We can’t break company policy. It’s simply not possible.

2. You have to understand that the company policy is for everyone.

a) I understand that, but it’s so restrictive. b) Yes, but can’t we think of a flexible approach which will work for everyone.

3. I have to be able to access my emails in the evenings.

a) I really don’t want you working at night. That’s my final word on this issue. b) I see the challenge you’re facing. I think I have a suggestion that might work for you.

4. This change has to happen if you still want me to manage our customers.

a) Let me make sure I fully understand your perspective. b) You have managed without it all this time.

5. I want flexibility to work when I want as long as I meet my targets and do my job.

a) That sounds reasonable. b) But you can’t just do what you want and when you want to. Sorry, but no.

6. I need access to our virtual meeting software from home in the evenings.

a) I don’t think I can do that. You need to be inside the company firewall. b) I’m not sure. Let me see how I can organise that.